My casino.com experience – The provider in the detailed test

Casino.com is no longer one of the completely new providers in the ranks of online casinos, because it has been on the market since 2007. I looked closely at this provider and took a close look at important points. This includes, for example, the license, support, the payment methods, mobile games and of course the range of games. My casino.com experience shows you whether the provider is safe and serious and what things you have to consider.

Security and fairness aspects in the casino.com test

In the run -up to registration with a provider, it is of course worth taking a look at the security factor. Among other things, this is also about whether and by whom the provider is licensed.

The casino.com website

License and security information

regulatory authority	Gibraltar Gambling Commission
License numbers	RGL No. 053
RTP & RNG Audit	GLI Interactive Testing Group
Player protection	GamCare, Gamblers Anonymous
Operator of the website	ONISAC Ltd
Encryption	SHA-256, 128bit, TLS 1.2

License and technology

Casino.com is from the Onisac Limited based on Gibraltar operated. Since it was licensed by the Gibraltar Licencing Authority there, there is in relation to seriousness. The Gibraltar Licencing Authority is one of the most important and strictest authorities in the area of online gambling. Many factors have to be right so that such a license can be issued at all. Continuity is also important. The providers are constantly checked so that they cannot allow themselves to allow themselves even after the licensing. The license number with which casino.com is traveling is RGL No. 053. technically the Security through modern SSL encryption guaranteed. “ssl web server wildcard certificates” from thawte are used. at the lower end of the provider side there is a link to this certificate. it shows the following information: the limited behind the provider, the country as well as the certificate of exhibition and expiry of the certificate. the current status is also displayed. the factor of seriousness includes fair play. in order for this to be guaranteed, random generators are used, which ensure random gaming results. unfortunately, the provider fails in the information on the fair play to name the company that makes the reviews. there is only talk of an independent examination center. when it comes to security, fairness and seriousness, in my eyes it is also part of the handling of gambling addiction and protection of minors. my casino.com experiences are positive in nature. the players find a guide to responsible games in the corresponding area, a questionnaire to determine a possible gambling addiction. deposits to aid organizations such as gamcare or gamblers anonymous are available as well as information on the protection of minors. there is also further information on how the players can set limits or exclude themselves. when we summarize this area, casino.com cuts a good figure. license, security standards and the area around responsible games and youth protection are transparent. only In terms of random generators, the mention of the test authority would have been good.

Information about the company behind the provider

Casino.com is operated by the Onisac Limited from Gibraltar, but the Mansion Online Casino Limited is closely connected to Onisac. On the website of the Gibraltar licensing authority, both companies are even listed together under one name: Mansion Online Casino Limited & Onisac Limited. The two companies also share the same company address on Gibraltar. The Mansion Casino, Mansion Poker and Slots Heaven are other providers of these companies. The Mansion Limited is not only licensed by the Gibraltar Licencing Authority, but also Also has a license from the renowned British Gambling Commission. In addition, the Mansion Limited is one of the members of the GBGA (Gibraltar Betting & Gaming Association), which also includes other providers who are traveling with a Gibraltar license.

The game offer at casino.com

At casino.com you can expect a large selection of games from different areas. Overall, you are Far more than 200 games available from which you can pick your favorites. The casino.com test for the game offer in detail:

The slot machines

• PlayTech

The selection of the Slot machine ensures plenty of variety. You can find slot machines from all kinds of genres from this provider, from comic to fantasy to sport. Newer machines are available as well as classics of the industry. One of the newer representatives is about Finn and the Swirly Spin von Netent. Starburst comes from the same provider – a machine that has already achieved cult status. In the selection, other, well -known games will also run into you. These include Jumanji, Wolves, Lost Relics, Ace Ventura Or also Jimi Hendrix and Guns N´Roses.

Basically, it is striking when you choose that you can build a lot of games from the manufacturer Playtech and NetEnt. A very well -known game from Playtech is Great Blue. By the way, if you don’t want to play for real money, the test mode will help you in this case. After successful registration are Almost all games in a demo version available. There you start with play money as a currency and have the opportunity to test the machine extensively.

Die Jackpots

Jackpots provide special thrills, because after all, you have the chance of considerable profits, some of which even scratch the million border. With this provider you have A good selection to disposal. You will also meet some old acquaintances among the jackpots in this area. Mega Fortune By Netent, who takes place in the world of rich and beautiful, is one of the most famous jackpots. In addition, you can also find in this section Jackpot Giant, Divine Fortune, Gladiators -Road to Rome -, the Great Blue Jackpot and a series of jackpots from the Age-of-the Gods-Reihe.

There are some slots that not only have one, very high jackpot. Some of them are also divided into different stages. Smaller, medium and larger jackpot sums are to be fetched separately. Important info: You have to know that with jackpots not only the players of casino.com are on board. It is a central system, so that players from other online casinos also have access to these jackpots.

Classic table games

The selection of table games is absolutely impressive with this provider. The games come mostly from Playtech. A particularly large selection of different variants can be found in the area blackjack. In addition to the common versions, this provider is not quite as everyday expenses as Switch, Surrender or Cashback. With the surrender, for example, you have the chance to lay down the leaf if you see no chances of winning for yourself. The highlight: You don’t lose your complete use.

Both Roulette variant. There is also no reason to complain. There is French Roulette, American Roulette, European Roulette oder 3D-Roulette. A look at the selection shows that the AGE-of-the-God-Roulette is also represented by a variant that comes in the jackpot style of the well-known series of machines. The poker is there with classic variants like Caribbean Stud and Casino Hold’em. Jacks or Better or the All American cover the area of the video poker. And if you like dice games, then the popular craps are also part of the game.

Live Casino

The live casino always ensures a very special flair. In this area you sit towards real croupiers and dealers that not only hand out the cards or let the ball rotate in the boiler. You also have the option for a nice chat with the casino employee. The games in the live area are high quality, high-resolution and with good sound-more realistic casino feeling from the computer is not possible. The games from the live area are also provided by Playtech.

The absolute classics are represented in the live area, which you would expect there. These are roulette, blackjack, various poker variants and baccarat. There are tables with different limits, so that there should be the right play table for every wallet.

1:01

Casino.com

First class live dealer games

Experience the game with real dealers!

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The mobile casino

At casino.com you have the opportunity to play on the go. However, at least for American customers, it is not possible to download a native casino.com app for iOS or Android. However, this is not a problem, because the design and technical structure of the mobile website ensure that there are no restrictions in this way.

To play you call the mobile side of the provider over the browser of the mobile device. However, the selection of games there is smaller than is the case on the desktop page. According to your own statements, you are About 300 casino games to disposal. Keyword desktop: Similarities cannot be denied, but the content is prepared so that you perfectly designed for use in the mobile area are. This affects points such as the menu navigation or general handling.

Die Casino.com App

• 300 Mobile casino games
• for iOSandefinedandandefinedAndroid Devices
• For all sizes from Smartphone bis Tablet

Play mobile here!

I find the implementation of the web app successful-even though fewer games are available. Among other things, a web app offers the advantage that you do not have to download any additional software or take care of updates. In this point, the casino.com test comes to a positive result.

other games

Although the focus at Casino.com is on slot machines and classic card and table games- there is also one or the other game that turns out to be an entertaining alternative. Under the Category “Conditions” You can find among other things Keno, bingo or scratch cards with immediate gains. The never -tired rock, paper, scissors (scissors, stone, paper) is also included in the selection of the casual games.

I think it’s good that the casino has also added these games to the portfolio. In my eyes, such games are a completely refreshing element and also a good addition to the classics that this provider has in large numbers.

Payout rates and limits

When it comes to casino games, the question is how high the payout rates and the seed limits are always an exciting matter. The machines offer a wide range. There are Missions from $ 0.01 per spin possible. If you want to risk more, you can use much more. During the map and table games, the seed limits hang from the table where you take a seat. in the Live area is a minimum insert of $ 1 per round the rule. To get a feel for the right missions, I recommend the test game round. But: no rounds with play money are possible in the live area!

The payout rates are referred to as RTP (Return to Player). They state in percent how much of the missions as profits to all (!) Players flow back. The higher the number, the better the chances of winning. I think it’s a shame that there is no list at Casino.com on which the RTP can be found for every game. You have to search the numbers from the menus of the respective games. In the table above, however, I have summarized the most important values for you.

The casino.com bonus

From the perspective of online casinos, bonus services are a tried and tested means of winning new customers and keeping existing customers. So I took a closer look at this bonus at casino.com. There is a new customer bonus and further promotions for existing customers.

The welcome bonus

The provider rewards its new customers with a welcome package. This package consists of additional credit for playing as well as free spins for certain machines. the First deposit to the customer account is doubled. The provider releases a maximum of $ 400 to you. There are also a total of 200 free spins for machines of the Age-of-the-God series. There are 40 free spins with the first deposit, the remaining 160 free spins are divided into the following eight days. If you log in on these eight days, you automatically get 20 free spins a day.

Entering a code is not necessary to benefit from this offer. However, you have to Enter at least 20 $ to qualify for the offer. It is also important that you accept the bonus in a pop-up window as part of the deposit. The bonus expires after 30 days of inactivity. The free spins fall within 24 hours if you do not accept them. If you have accepted them, they are valid for 30 days. Of course, you can only use the welcome package once. The bonus is of course also subject to certain terms and conditions, which I will discuss in detail later.

Further promotions and VIP program

In addition to the welcome package presented, Casino.com offers you other offers. A VIP area is also part of the offer, which is particularly rewarded by the loyal players.

In addition to the welcome offer, there are other actions open. On the action page you will find the Golden Hour, the Funky Friday as well as the actions of monthly madness and red or black. At the Golden Hour you can earn golden roulette chips, the Funky Friday is always a different game in focus, for which you can get a bonus. The monthly madness brings you additional free spins, and with red or black the corresponding code (red or black) gives free spins for selected machines. Overall, the casino also has A number of good promotions for his existing customers Apart from the new customer bonus in the quiver.

The VIP offer offers loyal players some advantages. The advantages include a personal account manager, special gifts, actions and reload bonuses, faster payments and special events only for VIPs. Overall there is Five VIP levels: Bronze, silver, gold, VIP and VIP elite. The more money you deposit and the more you play, the greater your chances of climbing up on the VIP leader. About the

to reach bronze status, you must earn 20,000 loyalty points and have paid at least $ 2,200. the missions at the games are weighed differently in bonus points. You earn a loyalty point per 20 $ on a slot. With Blackjack, on the other hand, you have to use $ 60 to get to a loyalty point. I like that the provider portrays this information transparently, so that as a customer you are not left in the unclear, what you have to do to get to which VIP level.

In the picture you can see the advantages that a VIP can receive from casino.com. From bronze to VIP elite. A lot is offered from cashback to gifts and special VIP actions.

The bonus conditions in detail

In one of the previous paragraphs, I have already pointed out that both the welcome bonus and the other actions are linked to sales conditions. First of all, in addition to the Minimum deposit of $ 20 The requirement that the bonus is only granted if your by card (credit card, debit card), bank transfer, other banking methods, Boku or PayPal pay.

In the greeting offer, the stipulation applies that the Bonus amount implemented 40 times must become. It is a payable bonus. This means that after fulfilling the sales conditions, the complete credit can be paid out of real money, extra -sparrow and profits. However, you should pay attention to which games you play with the bonus money. the For example, operations on machines are rated higher than table games and Co. In the operations on slot machines, the full 100% are deducted from the amount to be implemented. The same applies to scratch cards. Only 20%are eliminated on blackjack (except switch and pontoon). Important: The bonus money is only used when the account balance has dropped to zero when it comes to real money! Overall, I also like the transparency of the provider. In addition, it is not a matter of course that other games in the bonus are allowed in addition to the machines.

Different sales conditions apply to profits from the free spins of the welcome offer. They are treated like payable bonus credit, but only have to be implemented 20 times. Only the Age-of-the-Gods machines are available for this. Furthermore, the maximum profits from free play are capped. More than $ 100 are not possible, excess profits expire.

Different requirements apply to the other promotions. The golden chips from the Golden Hour are only valid for seven days, the equivalent of each golden chips is $ 1. With the Funky Friday, the free spins gains are limited to $ 100, In addition, the profits-analogous to the welcome bonus-have to be implemented 40 times. The profits of the free spins from the Action red or black are subject to 20 times sales and must not exceed a value of 1,000 $ . The same sales conditions apply to monthly madness, whereby a deposit of $ 100 is necessary in order to qualify for this action at all.

The payment options at casino.com

Casino.com provides its customers with various options to fill the game account or to withdraw funds from there. There are many options from different areas under the deposit methods. These include Visa, Mastercard, Skrill, Neteller, the Paysafecard, Maestro or Sofortüberweisung. The provider provides you with a lot of information on the page on which the options are listed. With a click on the “Read more” button, you end up on one page on which further details about the payment method will find out. What I didn’t like: Nowhere is there information about the possible fees that occur in the event of a deposit. I was also assured that the customer service Transactions free of charge are. there is no separate installation of the payment methods on the provider side. however, this is also not necessary if you take a look at the payment guidelines. it is written there that Deposits and payments via the same channel have to run. This is a procedure that is often used in the casino world to prevent money laundering. Of course there are also one or the other payment method that does not provide a payout option per se. In this case, it is advisable to support. Often the profits are then transferred to the bank account.

Further information is also hidden in the payout guidelines. For example, you will find out that there are higher payout limits for VIPs. In addition, the payment guidelines also clarify which documents are required so that your identity can be determined. It is a photo ID, a credit card and a proof of address. You can send copies of the documents to the provider either by email, fax or post.

Website and software

For some customers, the website is the Zünglein on the scale. Is it comfortable? Can you find the games quickly? The website of Casino.com makes a round impression. The categorization of the games has succeeded, even for the games outside the classic casino offer (casual games) there is a separate category. In addition, you have a search function that you can use to call up games – if they count on the offer. Also like that all important ones Information shown transparently and easy to find are.

However, what I don’t really like are the banners on the side. Above all, some of these banners turn out to be true resource eaters because they play a video or animation in the background. You can see this banner primarily from the increased background noise of the computer, which indicates that he has to do some work. Incidentally, not only playing in the browser, but also a casino.com software download. However, the casino.com software download is optional. If you are looking for another Browser Casino If you don’t need download for which you do not need, you should drop by on my page.

The start page of casino.com is clearly structured and functional.

The customer service at casino.com

The casino.com experience with support could be better. In the lower area you will find two links that bring you to support. Under “Help” you get to the one FAQ area, under “Contact” you will be shown the possibilities to connect with support. I think that Support in need of improvement. The FAQ area is divided into different areas, but these areas cannot be selected separately. You may have to scroll longer. Unfortunately, a live chat is only available to you if you have already registered. This is a pity. But you can fill out a form and the support via one International number reach. I would advise a general live chat here, whether already a customer or not.

The first steps at casino.com

If you are still one of the green snaps of the casino world, then Casino.com makes it easier for you. The support will help you on this point – even without live chat. With the help of the FAQ area you can answer some questions yourself, and the most important information about bonuses and Co. is well presented and easy to find.

The registration

If you have fancy membership at casino.com, then you should create an account. In the upper right area of the page there is a green button (“Register”). One click on it brings you to the three -stage registration mask. There you have to enter some personal data and confirm the registration again in the last step. In any case, you have to enter correct and complete data when registering in order to avoid later problems. The casino.com bonus is also not usable without proper registration!

The first deposit in the account

If you have created your account and also want to benefit from the bonus, for example, you have to consider a few things. At the Casino.com bonus, it is important that you confirm it when depositing. This works via the popup window. In the bonus area, I also pointed out that the payment method is important if you want to use the bonus. Also pay attention to the amount of the first deposit, because the sum you have to implement is also linked to it.

My conclusion about casino.com

The bottom line is that my conclusion is very positive The casino.com test was completely fine. The provider has a large number of casino games from different areas. These include slot machines, card games, table games and the so -called casual games such as scratch cards, Keno or Bingo. There is also a live area with real dealers. In terms of seriousness, Casino is secured by a Gibraltar license. In addition, the provider takes Many steps to ensure the security of customer and payment data. The casino.com bonus is fine. I liked that not only machines can be used to implement. The other promotions and the VIP area also make a good impression.

No provider is perfect. And so there are also a few points that I didn’t like so much. With support there is only live chat when you have set up an account and is registered. The telephone number is not free of charge. With the payment methods, I miss the payment service provider PayPal, which is very popular in USA. The sales conditions for the bonus are rather demanding, especially since bonus and deposit must be implemented and only 15 days are available. The bottom line is that the positive impression of the provider is not reduced.